Got a question about your garage door? You’re in the right place.
At The Garage Door Repair Centre, we’ve answered the most common questions we get from customers across Leicestershire.
Whether it’s a stuck door, snapped cable, faulty motor or automation upgrade, our FAQ section explains how we work, what to expect, and how we can help — quickly, safely, and affordably.
If you can’t find the answer you’re looking for, call our team on 0116 507 5609 or send us an email, we’re happy to help.
It depends on the door type, but the most common issue is misalignment. This is usually caused by a cable slipping, sitting incorrectly, or snapping. A broken spring is another very common culprit, and when that happens the door becomes unsafe to operate immediately.
Automated doors can suffer the same mechanical issues, but roller garage doors also experience failures with locking straps or hangers. Safety systems can also trigger a stop, such as a photocell beam fault or bottom-edge safety system fault.
If this happens, avoid forcing the door. We carry most parts on our vans and offer same-day garage door repairs across Leicestershire to get your door operating safely again.
It varies by door type, but these are the most common issues we see:
General issues
Roller door faults
Up-and-over doors
Up-and-over doors also have anti-drop safety devices that lock the door if a cable fails. Safe, but they usually need a professional reset.
Older Garador models (Mk3, Mk3c, C90, Mk4) are still very repairable, and we stock the parts. We carry 95% of parts on-van, meaning we complete most repairs same day in Leicestershire.
It varies by door type, but these are the most common issues we see:
General issues
Roller door faults
Up-and-over doors
Up-and-over doors also have anti-drop safety devices that lock the door if a cable fails. Safe, but they usually need a professional reset.
Older Garador models (Mk3, Mk3c, C90, Mk4) are still very repairable, and we stock the parts. We carry 95% of parts on-van, meaning we complete most repairs same day in Leicestershire.
Most repairs take around one hour once we arrive. We normally attend same day or next day anywhere in Leicestershire.
If a repair requires special parts, we will:
Fast response. Fast fix. No fuss.
Repairs are usually quicker and cheaper. Most repairs are completed on the first visit, while new doors typically take 1–2 weeks.
However, safety and longevity matter. If repairing the door would not be reliable or safe, we will recommend replacement instead. We don’t do “patch jobs” that won’t last.
As a guide:
We always recommend the best long-term solution, not the most expensive one.
We strongly advise against DIY repairs. Garage doors contain high-tension springs, cables and heavy panels that can cause serious injury.
We routinely attend DIY attempts resulting in injuries such as cuts, black eyes, and even lost teeth. On electric and roller doors, incorrect repair attempts can damage the motor or the door system beyond repair.
With 25+ years experience, the right tools and parts carried in-van, it’s safer and cheaper long term to call a professional.
We offer same-day garage door repair in Leicestershire, so there’s no need to risk injury.
Do not force it. That usually makes the problem worse.
Call us and we can often guide you on a temporary workaround, especially for electric doors. Manual doors can be trickier, but we’re always happy to advise.
We can usually attend same day across Leicestershire to free the door safely, secure it, and complete the repair properly.
If your garage door is stuck halfway, stop operating it and contact us for fast local help.
Short answer: yes.
For cable and cone systems, we always replace both sides to keep the door balanced and safe. Replacing just one side leads to uneven tension and future failure.
For spring systems, we also recommend both sides for reliability and value. We’ll discuss options first, but the goal is a long-lasting, correct repair.
We carry matching components on the van and provide same-day repairs across Leicestershire where possible.
This is almost always a safety system fault. The system believes something is obstructing the door.
On modern electric doors, force-sensitivity settings may need adjusting or the door may need lubrication or spring balancing. Often solved with a service and reset.
Roller doors may fail to close due to:
Because multiple systems can trigger this behaviour, a professional inspection is best. We provide same-day roller door and electric door repairs across Leicestershire.
In most cases, yes.
Suitable for automation
Canopy doors
Hormann & Garador (post-2002) can be automated using a canopy bow arm kit. Older canopy doors may need converting to tracked first for reliable automation.
Contact us and we’ll confirm the best method for your door. We install automation systems across Leicestershire.
Yes. We install emergency manual release systems so you can open the door safely in a power cut or motor fault.
Options include:
We fit and demonstrate these systems and offer fast call-outs across Leicestershire.
It depends on the fault and the parts required. Simple adjustments and cable replacements are usually at the lower end, while spring systems and motor repairs cost more due to parts and setup time.
We always assess the door first, explain the issue, and give clear pricing before we start. No guesswork, no surprises, no pressure.
Our goal is simple: fix the problem properly and fairly, not sell you what you don’t need.
Yes. We repair and replace electric garage door motors and roller shutter motors across Leicestershire. Whether it’s a failed operator, burnt-out tube motor, fault code or door stuck halfway, we carry suitable motors and parts on-van to get you moving again quickly.
Yes. Regular servicing keeps the door smooth, safe and reliable, and can prevent costly breakdowns. We lubricate key components, check springs and cables, test safety systems and make any needed adjustments.
We offer one-off servicing and scheduled maintenance for homes across Leicestershire.
Most manufacturers recommend a yearly service.
If your door feels heavy, noisy or jerky, it may need attention sooner. Regular servicing extends the life of the door and reduces the chance of sudden failures. Failing to maintain your door may invalidate your warranty.
Yes, we offer fast same-day repairs across Leicestershire wherever possible. If your door is stuck open, jammed halfway or won’t secure, we prioritise safety and security and aim to attend promptly.
Yes. Many older garage doors are very well built and worth repairing. We regularly repair classic Garador, Henderson and Cardale systems and carry parts for older models.
If the door is unsafe or parts are no longer reliable, we’ll advise your best options, but most older doors can be restored.
Yes. We diagnose and repair issues with remotes, keypads, receivers and control systems. Sometimes it’s a simple reset or pairing issue; other times components need replacing.
We’ll get your access system working smoothly again.
Yes. Noisy or grinding doors usually mean dry rollers, worn bearings, tired springs or alignment issues. Left unchecked, this can lead to failure or damage.
We can service the door, replace worn parts and restore quiet, smooth operation.
A suddenly heavy door usually indicates a spring failure or weakened spring tension. The springs do most of the lifting work; when they fail, the full weight is left to the user or motor, and that can be dangerous.
Stop operating the door and call us. We replace springs safely and carry most types in stock for same-day repair in Leicestershire.
Yes, While repairing is often the best first option, we also supply and install high-quality new garage doors if replacement makes more sense.
We’ll always talk through repair v replacement honestly so you can choose the right option for your home and budget
Yes – we cover the entire county, including Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Market Harborough and surrounding areas.
We repair all major types including up-and-over, sectional, roller, side-hinged and automated systems.
Yes. We offer weekend callouts where possible and always aim for same-day attendance.
Yes, all repairs come with a full parts and labour guarantee for complete peace of mind.
Yes – if you’re upgrading or replacing, we remove and responsibly dispose of old garage doors as part of our service.
Fast response. Fixed first time. No fuss.
